Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of your initial subscription purchase
• You have not violated our Terms of Service
• The refund request is for your first subscription purchase (not renewals)
• You have not previously received a refund for the same account

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@insertkit.com or through our support page
2. Include your account email address and order/invoice number
3. Specify the reason for your refund request (optional, but helps us improve)
4. We will process your refund within 5-7 business days

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

3. Refund Processing Time

Once your refund request is approved:

• Refunds are typically processed within 5-7 business days
• You will receive an email confirmation when the refund is processed
• The refund will appear in your account within 10-14 business days, depending on your bank or payment provider
• Your subscription access will be revoked immediately upon refund approval

4. Subscription Renewals

The 14-day money-back guarantee applies only to your initial subscription purchase. Renewal payments are not eligible for refunds unless:

• You cancel your subscription before the renewal date
• There is a technical issue preventing you from using the service
• You experience a billing error or unauthorized charge

You can cancel your subscription at any time from your account settings. Cancellation will prevent future charges but will not refund the current billing period.

5. Free Plan

The free plan is available at no cost and does not require a refund. You can use the free plan indefinitely without any charges. If you upgrade to a paid plan and later decide to downgrade, you can do so at any time, but refunds are only available within the 14-day guarantee period.

6. Partial Refunds

We do not offer partial refunds for unused portions of your subscription period. However, if you cancel your subscription, you will retain access to all paid features until the end of your current billing period. After that, your account will be downgraded to the free plan.

7. Promotional Offers and Discounts

If you purchased InsertKit using a promotional code, discount, or special offer, the refund amount will be based on the actual amount you paid, not the original price before the discount.

8. Chargebacks

If you initiate a chargeback through your bank or credit card company instead of contacting us directly, your account may be suspended or terminated. We encourage you to contact our support team first so we can resolve any issues and process your refund properly.

9. Technical Issues

If you experience technical issues that prevent you from using InsertKit:

• Contact our support team immediately - we're here to help resolve the issue
• Most technical problems can be resolved quickly with our assistance
• If we cannot resolve the issue and it significantly impacts your ability to use the service, we will provide a full refund regardless of the 14-day period
• We may request additional information to help diagnose and fix the problem

10. Billing Errors

If you notice an error in your billing or are charged incorrectly, please contact us immediately at billing@insertkit.com. We will investigate and correct any billing errors promptly. You are entitled to a full refund for any unauthorized or incorrect charges.

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email. Your continued use of the service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

• Email: support@insertkit.com
• Billing inquiries: billing@insertkit.com
• Support page: Visit Support

Our support team is available to assist you and will respond to all refund requests within 24-48 hours during business days.